Avaya R10.1

All you need to know. 

IP Office Release 10.1 includes a host of new features that will support Cloud market expansion, ease of doing business, openness and user client experience for the mid-market space. R10.1 focuses on providing simple management, decreasing costs and offering a seamless experience when working remotely.

 

IP Office Contact Reporter (ICR)

 

ICR fills a gap for businesses needing voice only reporting, while priming the customer to evolve to a full IP Office Contact Center solution as the customer grows their business. Features include;

  • Basic Voice reporting for 5 to 25 agents & 5 supervisors
  • Real time historic reports - incoming calls
  • Web-based UI with multi-browser support
  • IPO Support for Powered & Server Edition select, Preferred edition with Application Server.
  • Requires Power User license for each active ICR user

More on ICR here

IP Office Media Manager


The new Media Manager application in IP Office 10.1 is a native application for archiving - essentially replacing the current Contact Recorder. Media Manager maintains feature parity and includes improvements of;

  • Consolidated solution experience via Web Manager simplifying user management
  • Improved security measures for management access
  •  Cloud-based storage & multi-browser support
  • *New customers must purchase Media Manager licenses

 

Additional Hypervisor & Cloud Support


Release 10.1 offers additional hypervisor support to;

  • VMWare
  • Hyper-V for Microsoft
  • KVM (for Kernel-Based Virtual Machine)
  • AWS

Additional cloud support for;

  • Multiple Appearance DN
  • 3rd Party Database Access

R10.1 New Compatible End-Points


Release 10.1 brings with it a host of new supported end-points;
  • DECT 3730
  • DECT 3735
  • Digital Station Module (DS30B2 & DS16B2)
  • Scopia Interop
  • J129 Personal Contact / Directory
  • Security PIN Enhancement & EASG
  • Open API/SDK enhancement

R10.1 is offered as a ZERO charge software upgrade for existing IP Office R10.0 customers.

Versions under software support include IPO R9.1 & R10.1. *ADI licensing available for R9.1 and earlier releases.