Customer Relationship & Support Officer

Location: Sydney North Shore & Northern Beaches
Salary: Great salary +++
Work type: Full Time
Classification: Information & Communication Technology Sales - Pre & Post


We are an ICT Distribution company based in Artarmon. Due to significant growth, we are now seeking the services of a Customer Relationship & Support Officer to work with new and established clients in the SMB market. This role is best suited to the candidate who can successfully combine exception service with a sales and technical flair.

This is a newly created role and ground floor opportunity for the candidate looking for both a career step and challenge.

  • Technology support in both home and office environments (PC, MAC, iOS, Android)
  • Support for switches and routers
  • Support for various forms of office connectivity including smart phones and tablets
  • Must be an Australian Citizen

The Position

  • Develop a strong rapport with existing and potential customers
  • Review new customers which fit the company model
  • Log and manage all projects
  • Troubleshoot and resolve technical problems (on-site and in-house)
  • Provide support for switches, routers, patching
  • Provide support for Desktop and various forms of office connectivity including smart phones and tablets
  • Other duties as requested

The Person (must haves)

  • A strong history of providing technology support in both the home and office environment, over a variety of platforms(PC, MAC, iOS, Android etc.)
  • Exception communication skills with the ability to explain technical issues in 'plain English'
  • Ability to display understanding of office network equipment and integration (e.g. Switches, routers, modems, firewalls)
  • Excellent time management skills
  • Keen interest in on-going learning
  • Hold a valid Driver's Licence as support to a number of customers will be on-site
  • Ability for occasional interstate travel

In Return

  • Opportunity to work for an Australian owned company
  • Tools of the trade will be provided including a company car
  • Fabulous team environment

To Apply

If you have proven experience with your skill set matching the above criteria then please apply via the link below.

Note that only short listed candidates will be contacted in person