Premier Contact Point

The Cloud Contact Centre solution meeting today’s customer expectations. Welcome to the Age of the Customer – where customers call the shots. The experience they have with you is a key determinant of their future loyalty.

Why Choose Premier Contact Point?

  • True cloud – all your staff need are a phone and PC to be up and running as a full service, multi-channel contact centre from any location
  • Enrich the experience of customers who call from their smartphone with the use of visual IVRs, self-service and post call summary
  • Class-leading BI and analytics tools enabling deep insight across all data sets in the organisation
  • What you want and how you want it – highly configurable and no ICT skills required

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For Microsoft

Azure AD – Single sign-on with Office365 credentials

Skype for Business – Automated directory synchronisation, shared Presence and chat between agents and back office staff

Dynamics 365 – Seamless integration options

Power BI – Easily configurable reports using Gartner’s highest-rated BI tool

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Visual IVR, Self-Service and Contact Summary

Visual IVR

Navigate through a selection of options to select the agents who can best handle the customer enquiry.

Self Service
Range of options (self-service, callback, authentication, FAQs) before call is put through to agent.

Contact Summary

Summary of the call with notes. Able to reconnect the caller to the same agent, or view call history.

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BI Reporting

Real-Time Reporting – beautiful tiles-based dashboards with easy configuration tools allowing a high degree of customisation

Microsoft Power BI – easily analyse data with the single click of a mouse to drill in and out of different measures, categories and time periods

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