The Cloud Contact Centre solution meeting today’s customer expectations. Welcome to the Age of the Customer – where customers call the shots. The experience they have with you is a key determinant of their future loyalty.
Why Choose Premier Contact Point?
True cloud – all your staff need are a phone and PC to be up and running as a full service, multi-channel contact centre from any location
Enrich the experience of customers who call from their smartphone with the use of visual IVRs, self-service and post call summary
Class-leading BI and analytics tools enabling deep insight across all data sets in the organisation
What you want and how you want it – highly configurable and no ICT skills required