Premier Contact Point Mobility

October 10, 2018 11:30 am Published by

Visual IVR, Self-Service and Contact Summary

Visual IVR

Navigate through a selection of options to select the agents who can best handle the customer enquiry.

Self Service
Range of options (self-service, callback, authentication, FAQs) before call is put through to agent.

Contact Summary

Summary of the call with notes. Able to reconnect the caller to the same agent, or view call history.

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This post was written by Jonathan Filgate