Premier Contact Point Mobility October 10, 2018 11:30 am Published by Jonathan Filgate Visual IVR, Self-Service and Contact Summary Visual IVR Navigate through a selection of options to select the agents who can best handle the customer enquiry. Self Service Range of options (self-service, callback, authentication, FAQs) before call is put through to agent. Contact Summary Summary of the call with notes. Able to reconnect the caller to the same agent, or view call history. FIND OUT MORE Categorised in: This post was written by Jonathan Filgate
