VExpress announces Premier Contact Point distribution partnership

October 10, 2018 3:39 pm Published by

VExpress announces Premier Contact Point distribution partnership

10th October 2018 – VExpress Distribution, an Australian-owned distributor of dynamic telecommunication, data and mobility solutions, announces a distribution partnership with Premier Technologies Pty Ltd, the vendor of Premier Contact Point, a class-leading cloud customer contact solution. This strategic relationship enables VExpress resellers to help customers grow revenue and improve Customer Experience.

“At VExpress we ensure our partners have access to innovative, best-in-class solutions at competitive prices. We are delighted to have the opportunity to distribute Premier Contact Point, a class-leading cloud customer contact solution. It works with any PBX and comes with a suite of value-added services and local support,” said VExpress General Manager David McEwen.

“Our vendor partner Premier Technologies has been successfully delivering solutions to the customer contact industry for over 32 years, with long-standing customers across Government, Enterprise, and Businesses of all sizes.

“We selected Premier Contact Point because customers get exactly what they want with elegant, graphical tools that enable them to self-configure the platform without ICT skills. It is simple to use, with a great-looking interface and provides deep insight with the Gartner Magic Quadrant-leading BI solution, analytics, and personalised dashboards.”

In addition to its ease of use and class-leading analytics, Premier Contact Point enriches the experience of customers who call from their smartphone, with features including: visual IVR, mobile queuing and post-call summary features. The solution has been purposefully engineered to seamlessly integrate with a number of cloud CRM/ERP solutions such as Salesforce, Dynamics 365 and ServiceNow. It has also been integrated with Microsoft Skype for Business.

“The VExpress partner community are well placed to lead the way and help their Business and Government customers cost-effectively access the same tools as the larger players. These tools, which work with any PBX system, will enable Business customers to improve the experience they deliver to their customers by phone, email, SMS and web chat. As a true cloud solution, Premier Contact Point allows VExpress resellers to augment their existing product sales with a sustainable annuity business and ongoing consulting, professional services, and training opportunities,” said Sol Rabinowicz, Premier’s CEO. 

About Premier Contact Point

Premier Contact Point is a fully-featured, multichannel customer contact solution, hosted in the cloud. Agents log in to a single, unified platform to easily handle voice, email, web chat and SMS interactions.

About Premier Technologies Pty Ltd

Since its establishment more than 32 years ago, Premier has built its place as a market leader in cloud-based contact centre, IVR, and payments technology through a focus on reliability, flexibility, and excellence, with class-leading service and support.

As specialists in the supply of contact centre solutions, Premier has extensive experience in the design, development, implementation, and integration of contact centre and workforce optimisation systems. Premier is also one of Australia’s largest payment service providers, processing over 130 million payments in FY 2018 for more than 30,000 organisations across Australia and overseas.

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This post was written by Jonathan Filgate

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